The purpose of this Regulation is to establish the terms and conditions governing the operation of the water supply network under the jurisdiction of the Municipal Water Supply and Sewage Enterprise of the Municipality of Rhodes (DEYAR).

1. The Municipal Water Supply and Sewerage Enterprise of the Municipality of Rhodes (DEYAR), owns the water supply networks located in the area of responsibility and is responsible for the design, construction, maintenance, operation, management and operation, according to Law 1069/80, as it applies each time.

2. DEYAR provides water for water supply.

3. For the provisions of this Regulation, “Owner”, is considered to be the one who, during the transaction with DEYAR declares that he is the owner, small owner or usufructuary of the watered property, providing the necessary evidence and supporting documents and at the same time assuming all the consequences arising from the declaration of this status, vis-à-vis DEYAR. The owner signs the Water Supply Contract (Consumer Contract) with DEYAP. The DEYAP, when submitting its application, is not obliged to examine the validity of the evidence and other
property or the existence or non-existence of any claims on it. The water supply to the property is not evidence of ownership in favour of the ‘owner’. In addition to the Consumer Agreement with the declared owner, the DEWAP may sign a Consumer Agreement with the tenant of the property. A tenant who signs a Consumer Agreement with DEYAP is liable and responsible to DEYAP for its acts or omissions until the termination of its Contract. The owner is liable and responsible to DEYAR for his acts or omissions for as long as his Contract remains active.

4. “Water User” or “Consumer”, for the provisions of this Regulation, is the user of water provided by DEYAR and has signed a Consumer Contract.

5. DEYAP provides water suitable for domestic use. The use of this water for special industrial or other technical purposes is at the responsibility of the water consumer. If there are special requirements for such use, the water consumer shall use appropriate special techniques and devices to improve the water as required. DEYAP shall have no responsibility or liability for any damage caused by the unsuitability of the water supplied for this special use.

6. Each water consumer is entitled to consume any quantity of water subject to the restrictions of this Regulation and those that may be established in the future by relevant decisions of the Board of Directors of DEYAR.

7. DEYAR has the right, when water is insufficient, to make partial interruptions in the network or to supply water at certain times at its discretion. It may also set a maximum consumption limit for domestic or other use.

8. If for any reason there is a need for a continuous water supply, the recipient must ensure it by storing water in a tank or by any other suitable means.

9. In cases of damage or repair of DEYAR’s facilities, it is possible to cause a drop in pressure or interruption of water supply. DEYAP has no liability for any damage to machinery or other installations caused by this event, nor does it have any obligation to pay compensation. DEYAP also has no liability for any damage that may be caused to private installations by the increase in water pressure from zero to normal levels following the reopening of the water supply network.

10. DEYAP is not required to meet large instantaneous peak consumption demands around the clock. The quantity of water supplied shall be distributed approximately evenly throughout the 24-hour period and the water supplier shall provide the required peak demand quantity through a water balancing – storage tank or other suitable arrangement.

11. Water will not be supplied to buildings if it is found after an inspection that their rainwater is drained into the sewage system. If these are properties that are being watered, the DEWAP will cut off their water supply.

12. Water consumers are obliged to comply with the terms of these Water Supply Network Regulations and the relevant decisions of the Board of Directors of DEYAR. In case of non-compliance, DEYAR may cut off the water supply or impose the fine provided for in each case, the amount of which is determined by decision of the Board of Directors. If there is a repeat offence, the metering device shall be removed for a period of up to three months, following a decision of the Administrative Board. The interruption of the supply or the removal of the metering device does not release the water consumer from his financial and other obligations towards DEYAR and in particular from the obligation to pay the value of the minimum billing threshold.

The water supply network pipelines are categorized into transmission pipelines (external aqueducts) and distribution pipelines, which are further divided into central and secondary distribution feeders.

  • Transmission or external aqueduct pipelines are pipelines that transport water from the water intake sources to the distribution tanks.
  • Internal aqueduct pipelines or distribution pipelines are pipelines that transport water from distribution tanks to the points of consumption.
  • Central distribution feeder conductors are distribution network conductors with a nominal diameter equal to or greater than 200 mm.
  • Secondary distribution feeder conductors are distribution network conductors with a nominal diameter of less than 200 mm.

1. In order to connect a property to the water supply network, DEYAR constructs a “branch” of the network from the distribution pipeline to the location of the metering devices serving the property. The property owner is required to advance the cost of its construction. In addition to the necessary part of the branch pipe, the water supply branch includes the water supply stop valve and the collector (collector) for the installation of the metering devices or, if necessary, the manhole for their installation. The water supply junction – and the metering devices installed in it – belongs to DEYAR and is intended to be used permanently for the water supply of the property for which it was constructed, even if its ownership changes and it is not transferred for the water supply of another property, even if it belongs to the same owner. For this reason, DEYAR is responsible for maintaining and repairing damage to the water supply branch.

2. The branches are normally placed perpendicular to the conductor feeding them and terminate at the collector (collector) where the measuring devices are placed. The collector shall be located within the property it serves and as close as possible to the street line or to a special structure as specified in Article 7 of these Regulations. The property owner shall protect the collector and ensure smooth and unobstructed access to it by DEYAP crews for maintenance, repair, inspection or metering purposes.

3. Branches are distinguished:

a) In common water supply branches up to 1 ½” inch diameter (≤DN40mm), used for general use, such as homes, offices, shops and other small premises.

(b) On special water supply branches with a diameter greater than 1 ½” inch (>DN40mm), used for special use properties such as hospitals, military installations, factories, industries, educational and other public utility institutions, tourist and agricultural establishments and other similar facilities.

c) In shared fire branching with a diameter greater than or equal to 2 inches (≥DN50mm), used only by the fire department for fire suppression and the needs of DEYAP. The use of fire branching for water supply is absolutely prohibited, and its connection to internal plumbing is illegal and evidence of water theft.

(d) On site branch lines, granted for site water supply. For the installation of these branches, a building permit, certified by the planning department for water supply of a construction site branch, is required. Construction site water branches shall be granted after financial settlement of their installation, shall be temporary and shall have a maximum duration as stated in the Planning Department’s approval of their granting. If, during this period, the construction of the building has not been completed, a site fork may be extended for the same period of time upon application by the owner, accompanied by a copy of the building permit showing that the permit has been extended. After the completion of the construction works, the owner is obliged to submit to DEYAP the necessary documents and convert his water supply to a common or special branch. Εάν διαπιστωθεί ότι ένα ακίνητο υδροδοτείται μέσω εργοταξιακού κλάδου μετά την ολοκλήρωση των εργασιών κατασκευής του ή τη λήξη του χρονικού διαστήματος για το οποίο χορηγήθηκε η έγκριση, η ΔΕΥΑΡ μπορεί να διακόψει άμεσα την υδροδότηση.

By modification of a water supply branch, we mean the transfer, alteration, relocation, displacement, elevation or lowering of the crossing level of the branch.

  1. DEYAR may proceed to modify the branching, either at the request of the owner if this is technically feasible, or on its own initiative when it is deemed necessary for the proper operation of its network and to address a potential health risk.
  2. When the performance of the above work is done at the request of the owner, the procedure set out in Article 9 of these Regulations shall be followed.
  3. When the execution of the above work is done by DEYAR on its own initiative, the owner is obliged to accept it by adjusting the internal plumbing of his property accordingly and to connect it to the new location of the branch at his own risk and expense. DEYAR is not liable if the negligence of the owner or the technician employed, causes a water supply interruption to his property or any other damage, as long as DEYAR has notified the water user at least two days before the day of execution of the modification.
  4. The works for the modification of the branch, as well as for the installation of a new one, is done by DEYAR according to the specific provisions of the relevant articles of this Regulation.
  5. Temporary branch circuits/junctions placed away from the property for direct service to areas that do not have a complete distribution network cannot be transferred. In case a distribution pipeline is placed in front of the property, a new branch is constructed at the request of the owner or on DEYAR’s own initiative in its final location, i.e. on the front of the property. The cost of constructing this new fork for off-plan properties shall be borne by the owner. In cases where the owner refuses to pay, the charge may be included in the water bill.

  1. To measure water consumption, DEYAR installs a separate metering device for each water user, which connects the property’s main line to the internal plumbing of the water user. The measuring device shall include the water meter, the return valve and the isolating valve of the internal hydraulic system of the water receiver. The metering device shall be installed at the request and expense of the owner. The owner pays a maintenance – replacement fee for the metering device, the amount of which is decided by the Board of Directors of the Company and is included in the water consumption bill.
  2. The metering devices are placed on collectors inside the property they serve, close to the street main line. The owner is obliged to maintain and keep the devices in good condition and is responsible for any deterioration or damage caused to the collector, the metering devices and the branch in general, due to his own negligence or fault or that of a third party added by him.
  3. In apartment buildings, in every apartment, shop, office, warehouse, etc. and, in general, to each part of the water-supplied property with a distinct use, there shall be a compulsory metering device. The connection of two or more distinct parts of the same property, or two or more properties with the same metering device is deviant from the rules, is subject to a fine (Article 22(4)) and DEYAR is entitled to shut off the water supply and remove the metering device until the connections are legally arranged.
  4. Exceptionally, in cases of existing old buildings, where for technical reasons it is not possible to separate the internal plumbing installations, the Board of Directors of DEYAR may decide to allow the water supply of two or more distinct parts of the same property, or two or more properties through a common metering device. The water consumption recorded in the common water meter will be distributed among the consumers (water recipients) at their own risk.
  5. DEYAR has the right to check the metering devices and in particular the water meters at any time and to replace them with others, even of a different system, or to add water meters for auxiliary control.
  6. Interference with the metering device and especially with the water meter by the water user or anyone acting on their behalf, is considered as an intention to steal water and the water user is subject to a water theft fine, the amount of which is determined by decision of the Board of Directors of DEYAR.
  7. The water user must notify DEYAR in any case that he/she detects anomalies in the operation of the water meter, otherwise he/she is obliged to pay the value of the consumption recorded. If the water meter stops working, the water consumption will be calculated for the entire period of inactivity. The basis for the calculation is the approximate average consumption during the period of operation, compared to the consumption of the corresponding period of the previous year.

  1. The choice of the location of the collector within the water-supplied properties near the street line or in a suitable location within the street line is made in consultation with the owner and DEYAR. The costs of this construction are borne exclusively by the owner who is obliged to ensure the accessibility of these areas. DEYAR has the right to place the water meters within a special structure constructed by the property owner at his own expense, in accordance with an approved plan given to the water user by the appropriate Department. The site shall be located in a ground floor area, so that there is no risk of flooding with water or sewer effluent, which may cause a risk of water contamination and damage to public health. Where the metering devices are installed in a water manhole, the manhole shall be placed on the sidewalk in front of the property. The terms, conditions and technical specifications for the installation of meters within the special structure are defined and modified by decision of the Board of DEYAR. It is also forbidden to place any kind of sewage drainage pipes at a distance of less than one metre (1 m) from the branch pipe and the collector of the metering devices.
  2. Exceptionally, in cases of building complexes, it is possible to construct different branches and place the metering devices in more than one location, for independent and easier water supply to the buildings of the complex, according to the specifications set by DEYAR upon request of the manufacturer or the owner.
  3. It is advisable to protect the collectors with the metering devices from extreme weather conditions inside a cabinet or building recess that will be constructed by the owner, and which will not prevent access to the service.
  4. The personnel of DEYAR in charge of checking the readings of the water meters, monitoring the networks or generally performing any work on the water supply, are entitled to access the water supply property unhindered, in the area where the metering devices are installed. The water user is obliged to provide all necessary assistance to the staff for the execution of the assigned work. In case of refusal, the water supply to the property will be immediately suspended by decision of the General Director of the DEYAR.

  1. Internal Plumbing Water Supply Installations are all plumbing installations of the property (cold and hot water) that are located after the internal coupling (fitting) of the metering device, towards the property side, or for large diameter metering devices, after the internal flange (seal) towards the property side.
  2. The owner is responsible for the construction and maintenance of the Internal Plumbing Installations. DEYAR is responsible for the maintenance of its facilities, up to their limit, as described here above.
  3. The water user is responsible for the maintenance of the area where the metering device collector is located. This area must always be kept clean and accessible to ensure that the DEYAR staff can easily perform maintenance and take meter readings. If the area is not accessible, DEYAR sets a deadline for the responsible party to uncover it, and if the deadline passes without action, the water supply to the property will be discontinued. If the water user fails to uncover the area and it is not possible to take the reading of the water meter, the consumption will be estimated by the responsible DEYAR staff based on previous readings. The water user is not entitled to dispute the readings, except in the case where, after uncovering the water meter, it is found it recorded fewer cubic meters than estimated.
  4. The internal plumbing of the property is protected by an isolation switch (tap), which is part of the metering device. At the same time, the DEYAR water supply network must be protected by a non-return valve against water returns from the internal hydraulic installation. The non-return valve is also part of the measuring device.
  5. The internal plumbing of the water-supplied property shall pass through common areas. The passage of any internal plumbing from a foreign property to the property receiving water does not obligate DEYAR to shut off the water supply.
  6. The internal plumbing installations and the devices and materials used must comply with the applicable Technical Instructions of the Technical Chamber and the relevant provisions of the legislation in force. In any case, however, they shall be constructed with pipes suitable for the distribution of drinking water, capable of withstanding a continuous operating pressure of up to 10 atmospheres. In the event of an increase in the normal pressure limit within the network, this shall be communicated to the water customers in good time so that they can take the necessary measures to adapt their internal installations to the new pressure.
  7. The direct connection of pressure-boosting pumping machines to the DEYAR water supply network is prohibited and punishable by a fine equal to half the fine for water theft. Their use is permitted with the mediation of a storage container (tank) in which the branch of the property flows freely, to avoid water contamination and damage to the DEYAR facilities. The insertion of a switch or check valve shall not be considered to break the connection and secure the DEYAR facilities. The cost of repairing damage due to the return of hot water from either boilers or water heaters, is borne by the responsible owner. In this case, DEYAR has the right to cut off the water supply.
  8. It is absolutely forbidden and punishable by a fine equal to the fine for water theft, the supply of internal plumbing installations fed from the water supply network of DEYAR, from different branches or by branching from any other water supply source or with fire hydrants, even if they are interposed check valves or switches. In this case, DEYAR has the right to cut off the water supply.
  9. It is prohibited and punishable by a fine equal to the water theft fine to ground the electrical installations of the property on the plumbing, even if the location of the water meter is bridged. The DEYAR network does not ensure metallic continuity since the pipes and other components are largely not made of conductive material. The owners are solely and personally responsible for compliance with this prohibition for any accidents caused to DEYAR staff or third parties, as well as for any damage caused to DEYAR’s facilities by their non-compliance. Any damage that may be caused to the DEYAR premises by this prohibited grounding method is the responsibility of the owner. The relevant repair costs shall be charged to him. Until the removal of the above, DEYAR will cut off the water supply.
  10. The owners of the properties and those who use in any way the underground building spaces are responsible for the waterproofing of their perimeter walls and medial elements from flooding possibly due to leaks in the water supply network. To this end, they are required to take appropriate measures to protect themselves, such as sealing and installing an automatic suction pump. In addition, those who use underground shops are obliged to place the goods and various objects on shelves at least 30 cm from the floor and the surrounding walls and in any case to keep an automatic suction pump.
  11. The internal plumbing of properties should be maintained by the plumbers and any leaks should be repaired in a timely manner. In the event that due to neglected maintenance or delayed repair of the plumbing installations, either unnecessary water consumption or damage or nuisance to third parties is caused, DEYAR has the right to interrupt the water supply to the property in any appropriate way.
  12. DEYAR has the right to require the water user to provide evidence or to provide legal assurances and/or guarantees for the above.

DEYAR undertakes the connection of the internal plumbing of the water supply installations of the water recipient’s property to the water supply network for the supply of drinking water, with the following procedure and conditions:

    1. In cases where the property is located on a road through which a Sewage network passes, previous connection to it is a prerequisite for the connection of the property to the water supply network, for reasons of environmental protection.
    2. For the connection of the property to the water supply network, the owner submits an application to DEYAR, accompanied by the relevant documents. The application and supporting documents are checked by the service, the necessary checks and inspections are made and a budget of the connection costs is prepared, in accordance with the manner and prices determined by this Regulation and the relevant decisions of the Board of Directors of DEYAR. Immediately after the approval of the budget, the interested party is invited to advance the cost of the connection and settle any debts owed to DEYAR from other causes. If the applicant does not proceed to settle the estimated cost within 6 months from the approval date, it is considered that they wish to cancel their application, and it will be filed. After the six-month period has passed, a new application is required for the property’s connection to the water supply network.
    3. The connection to the water supply network is carried out by DEYAR after the approved cost has been paid in full.
    4. After the payment of the estimated cost as outlined in the previous paragraph, DEYAR will construct the branch from its network to the property. DEYAR has the exclusive right to determine the location of the branch, while the applicant’s suggestion is advisory and will only be followed if technically feasible and only if it does not impose additional burden on DEYAR.
    5. In the case of water supply to large residential complexes or military camps, where a private network is installed before the consumption meters, DEYAR has the right to install an additional central water meter at the property boundary of the water users, in order to monitor potential losses within the internal network, which will be charged to the shared expenses of the users, following notification by DEYAR.
    6. Before any connection to the water supply network, DEYAR has the right to carry out an inspection of the internal hydraulic installations of the building, to verify whether they are constructed in accordance with this regulation, with the blueprints it issues and the Technical Directive of the Technical Chamber of Greece “TOTEE 2411/1986 – Installations in buildings and plots: Hot and cold water distribution networks”, as applicable. If it is found that the installations are defective, DEYAR is entitled not to proceed with the connection to the water supply network until the repair or modification by the owner.
    7. After the connection of the internal installations to the water supply network, DEYAR undertakes to provide the water user with sanitary water based on the tariff in force at any given time and the water user pays the water consumption bill issued by DEYAR.
    8. If, after the connection, the consumption exceeds the safety limit of the corresponding water meter, DEYAR has the right to intervene ex officio and perform the necessary regarding the appropriate diameter modifications for the installation of a new water meter. The cost of the conversion shall be borne by the owner who shall also be liable to pay the warranty difference if required. In large-diameter supplies that have a consumption lower than the minimum required for the specifications of the meter, DEYAR has the right to intervene and install, at the owner’s expense, a water meter of a smaller diameter, suitable for the consumption.

In case of execution of municipal or public works or water supply for temporary installations of various activities, a temporary connection to the water supply network may be requested, with a request accompanied by:

a) A brief description of the activity.

b) A certificate from the developer or a temporary installation permit.

The applicant shall pay the estimated cost of connection, the cost of the metering device and a financial guarantee of temporary connection, the amount of which shall be determined by decision of the DEYAR Board of Directors. This category also includes service connections for moored vessels. This guarantee shall be returned after the completion of the project or activity and the beneficiary’s request, provided that all financial obligations towards DEYAR are settled. If fifteen (15) days elapse from the completion of the project or activity and the beneficiary does not take the above actions, the guarantee is forfeited in favor of DEYAR which at the same time disconnects the temporary connection. If the developer declares that he wishes to maintain it to serve the project, then, at his expense, the temporary connection shall be converted into a branch of another class.

  1. All properties located within the approved city plan can be supplied with water by DEYAR, provided there is a legal building or building permit and the necessary documents are submitted to the competent department and the required costs are paid.
  2. The properties in front of which a distribution pipeline passes, are watered by branches placed mainly on their frontage, or in another location selected by DEYAR in cooperation with the owners, as specified in the relevant articles of this Regulation.
  3. Water supply to plots of land is not permitted.
  4. Connection for agricultural and livestock use is made only in the areas outside the city plan.
  5. The extensions of the water supply network for the water supply of buildings within a fully implemented city plan are constructed by DEYAR without charging the owner for the cost of the extension. The construction of the network will be carried out after the submission of a Responsible Declaration of L. 1599/86 for the time of commencement of construction work. In exceptional cases and at the request of the interested party(s), the Board of Directors of the company may approve water supply network extensions under the supervision of DEYAR and the responsibility and charge of the extension cost of the interested party(s), according to a study to be prepared by DEYAR, which will not include contractor’s benefit. After the execution of the work will be accepted by the competent Directorate and the respective invoices of the project costs, which in no case will exceed the amount of the original study, will be presented to the financial services in order to be offset against the subsequent water consumption until the expenditure is fully offset. Upon completion, the extension will become the property of DEYAR.

Connection of properties outside the city plan or outside the boundaries of the settlement with the water supply network is only for watering property or for agricultural and livestock use. No water supply from the water supply network is allowed for irrigation use.

  1. With common (domestic) branches, properties located outside the approved city plan can be watered.
  2. For each property or part of a property with a distinct use (apartment, shop, etc.), a metering device for domestic use (common) is granted, while special-purpose properties (tourist facilities, crafts, educational establishments, etc.) are supplied with special-purpose branches.
  3. In any case of water supply outside the urban plan of a residence or special purpose buildings, the granting of the branching is subject to the condition of sufficient quantities of water and after taking into account the technical and economic data of the water supply network of the wider area of the property.
  4. The location of the metering devices that will serve properties outside the plan is selected by DEYAR. If the area where the property is located is included in the city plan, DEYAR may relocate the metering devices at the owners’ expense. Also the owners are charged with the cost of any necessary relocation of the branches and metering devices for any reason, since all branches outside the plan are considered temporary due to the absence of a consolidated topographical configuration.
  5. (as amended by Decision No 394/2024 of the Board of Directors of DEYAR)
    In the case where there is no distribution pipeline in front of the property, the network is extended, at the request of the owner. The Water Supply and Irrigation Service, after verifying that there is sufficient water, draws up the study for the extension of the water supply network. The construction and supervision of the extension is carried out by the DEYAR and is entirely the responsibility of the owner, who must pay the cost of the extension before construction of the project can begin.
  6. In exceptional cases and following the inability of DEYAR to construct the network extension, the construction may be done at the owner’s care and expense. A prerequisite is the approval of the design by the DEYAR Board. The supervision of the extension will in any case be carried out by the competent DEYAR services.
  7. Upon completion, the extension becomes the property of DEYAR, which has the right to use it in the future for the water supply of other properties.

Extensions of water supply networks for the water supply of individual water recipients of DEYAR in extreme branches of the network will be made if the water recipient is bound by a solemn declaration of the Law. 1599/86 that it will consume every 2-3 days, the required amount of water to ensure water quality

  1. The Municipality of Rhodes, the PLLs and the Municipality’s Enterprises, pay for the connection of their properties to the water supply network, the prescribed amounts with any exemptions provided by the applicable legislation or decided by the Board of DEYAR.
  2. The State, the Public Law Legal Entities of the State, and the Public Utility Organizations (O.K.O.), pay for the connection of their properties to the water supply network, the amounts provided for with any exemptions provided by the applicable legislation or decided by the Board of DEYAR.
  3. Individuals who operate properties owned by the above, are not entitled to these exemptions, they are obliged to sign a Consumer Contract with DEYAR and pay for the water they consume with the legal charges, as the other respective uses.

  1. The owners of properties to be connected to the water supply network must pay to DEYAR the connection fee (branching – supply) and the connection fee to the water supply network.
  2. Connection cost (supply cost) with the water supply network, is the compensation of DEYAR for the construction of the branching with the required distributor (collector), while the connection fee with the water supply network is the compensation of DEYAR for the construction of the necessary supply infrastructure (installation of metering device) of the water supply service.
  3. By decision of the Board of DEYAR approved by the Municipal Council, the prices are determined and adjusted, based on which the cost and the fee for connection to the water supply network is calculated.
  4. The cost of connection to the water supply network is paid once before the construction of the branch. The fee for connecting a property or part of a property to the water supply network shall be paid in full before the installation of a metering device connecting its internal water supply system to the branch.

1. The cost of connecting a property to the water supply network, if there is a distribution network on the road in front of the property, is generally calculated for all properties, as the product of half the average width of the road and the current average price of the branching cost per meter. The average width of the road shall be determined by the department on the basis of the provisions of the following paragraph, while the average branching charge shall be determined by decision of the Board of Directors of the DEYAR. The minimum amount for the branching charge shall be the charge corresponding to the construction of a branching on a road with an average width of 6.00 metres.

2. Average road width: The calculation of the average roadway width for purposes of the preceding paragraph shall be as follows:

a) The average street width is defined as the average distance of the street lines of the building blocks (O.T.) defining the boundaries of the street through which the network connecting the property passes, rounded upwards to the nearest whole number.

(b) On roads with different widths in sections, more than one average road width may be specified.

c) In cases where there is a definitive network but the street plan has not been applied for the configuration of the road boundaries, the average road width is calculated from the map of the approved street plan.

3. In an unplanned area or a square in a planned area, when there is no distribution main in the street in front of the property, the connection charge is calculated as the product of the actual length of the branch and the current average branch charge by the current meter. The minimum amount for the branching charge is defined as the charge corresponding to the construction of a branch with an actual branch length of 3.00 metres.

4. Especially in off-plan properties, the collector for the metering device is placed at the nearest safe point to the Company’s network, at the discretion of the service. The water customer shall be responsible for carrying the water from this point to his property at his own risk and expense, while being responsible for the protection, maintenance and repair of this section.

  1. The modification of the branching of the property, as well as the extension of the water supply network shall be carried out in accordance with the provisions of the relevant articles herein.
  2. The construction of the requested modification work shall be carried out by DEYAR following payment of the estimated cost, calculated in accordance with the provisions of Articles 14 and 15 hereof.

The water supply to a property is provided upon request of the owner, provided that he/she pays the Connection Fee to the water supply network, which is the sum of the Guarantee of Use of the metering device (water meter) plus the Cost for the metering device.

A. – Guarantee of use of a measuring device (water meter):

  1. The guarantee for the use of the metering device constitutes an advance payment against the consumption of water and is returned by DEYAR to the beneficiary without interest, if the termination (termination or dissolution) of the water supply contract with DEYAR is requested at his request and provided that all his obligations to the Company are paid. In case of unpaid outstanding debts of the water recipient that exceed the above-mentioned guarantee, the Company proceeds to shutting off the water supply to the property, while withholding the guarantee against these debts.
  2. The State, the Municipality and their legal entities under public law are exempt from the above guarantee, provided that this is provided for by law.
  3. The water supply will not be connected to any property where the user has not paid the deposit.
  4. The amount of the guarantee for the use of the metering device is determined according to the diameter of the water meter and the use of the property supplied by it, by decision of the Board of Directors of DEYAR approved by the Municipal Council.
  5. Simultaneously with the payment of the guarantee for the use of the metering device, a Water Supply Contract (Consumer Contract) is concluded between the water user and DEYAR. The Water Supply Contract (Consumer Contract) is signed by the water user and the Company. By accepting the Water Supply Contract (Consumer Contract), the Customer accepts all the terms of this Regulation, as applicable at any time.
  6. In the event of a water recipient’s withdrawal from the property, DEYAR is entitled to deduct any outstanding debts from the security deposit. If the debt exceeds the deposit, DEYAR reserves the right to deny the consumer’s new request for water supply or to transfer the remaining debt to the water consumption account of another active contract.

B. – Costs for the measuring device:

    1. Metering Device Cost, includes the cost of materials and installation of the metering device (water meter, isolation valve, check valve, etc.) that serves the connected property.
    2. This cost is determined by decision of the DEYAR Board, based on the diameter of the water meter.
    3. In each replacement of a metering device that is made at the request of the water user, the corresponding Cost of the metering device is paid.

  1. The water consumption bill includes the value of the consumed water and the various charges provided and imposed by the legislation in force (Law 1069/80, etc.), the Network Regulations and the decisions of the Board of DEYAR. The price of water per cubic meter depending on the use or category of water recipients, the minimum charge per metering period (fixed), the amount of the maintenance – replacement fee for the water meter and other charges and fees of Law 1069/80, are determined by a decision of the Board of Directors of DEYAR, which is reviewed and published in accordance with the law.

The water consumption bill is paper or electronic or in any other form decided by the DEYAR Board of Directors and is issued every three months unless the DEYAR Board of Directors decides otherwise, based on the water meter readings (or based on the annual “contractual” value of water consumed as defined in the Sewerage Regulation and the current DEYAR tariff policy). It is sent to the water recipient, in the form specified in accordance with the decisions of the DEYAR Board, who is obliged to pay it within the deadline indicated on the bill.

The above applies on a monthly rather than quarterly basis to hotels and monthly billing companies, which include mainly companies that consume excessive amounts of water, especially during the tourist season.

A water consumption bill is also issued when the water supply has been interrupted, with or without the removal of a meter on the customer’s own initiative or at the customer’s request.

The payment of the account is made at DEYAR’s cash desks or at authorized service stations of banks and other companies for the collection of bills in favor of DEYAR. Also through online banking services. In the event of late payment of the bill, DEYAP may proceed to cut off the water supply without further notice and without any liability for any damage that may result from this interruption. From the day after the due date for payment until the bill is paid in full, interest on arrears shall be charged at a rate adjusted in accordance with the relevant court decisions.

  1. The water supply is restored after the payment of the reconnection charge and the payment of the bill(s) with any surcharges, or after the adjustment of the bill(s) according to the respective arrangements and decisions of the DEYAR Board of Directors. The amount of reconnection of the water supply may be charged to the water consumer subject to the interruption, even if for technical reasons it was not possible to interrupt the water supply due to the water supply debt.
  2. If the number of unpaid invoices (quarterly or monthly respectively) exceeds four, DEYAR is entitled to remove the metering device. At the same time it unilaterally terminates the water supply contract and stops issuing invoices. In order to reconnect, the water consumer must pay his debts as specified in the previous paragraph of this article and at the same time enter into a new water supply contract, paying to DEYAP’s treasury, the Water Network Connection Fee, which is the sum of the Usage Guarantee and the Cost of the Metering Device.
  3. (as amended by Decision No 160/2024 of the Board of Directors of DEYAR )
    The violation in any way of a branch where the water supply has been interrupted or the water supply to the property served by it through a branch of another water recipient, is considered water theft for which the water theft fine is imposed, as provided for in the applicable Tariff Policy of DEYAP. In the latter case, the fine is also imposed on the owner of the branch that supplies the water. In addition to the above, DEYAP is entitled to take legal action against the persons responsible, and to assign the fines imposed to the competent D.O.Y.
  4. If after the water supply, the water meter reading shows consumption below the limit set by a decision of the Board of Directors depending on the use of the property or the category of the water recipient, then the water recipient’s bill is issued for the corresponding minimum billing limit. The remaining funds in the bill shall be calculated on that amount.

DEYAR has the right to collect with the water consumption bills, any kind of debts of the water consumer who refuses to pay without justification. The debts shall be charged to the bills in a lump sum or in instalments depending on the amount of the debt and after the expiry of thirty (30) days from the dispatch of the relevant invoice for payment, or the service of the final court decision. Non-payment of the water consumption bill shall result in the water supply to the property being cut off until it is paid in full.

The measuring device of a property shall be removed:

a) At the request of the Owner to terminate the Consumer Contract. Removal is not possible before the full payment of any debts owed to DEYAR or the transfer of the debts to another water meter of the same owner in accordance with the respective arrangements and decisions of the DEYAR Board of Directors. Removal is also not possible in case there is an active “Consumer Contract” with a tenant. The re-supply of water to the property shall be made upon the request of the owner for the installation of a metering device, the payment of the corresponding connection fee and the signing of a new Consumer Agreement.

(b) By the Service, if deemed necessary for reasons related to the protection of the interest or security of the network of the undertaking. The reconnection shall take place once the above reasons have been removed.

Interruption of the water supply takes place in the following cases:

a) If the internal installations of the property are connected to different supplies.

b) If the internal installations of the property are connected to a private water supply network or to another source and the necessary measures have not been taken to protect the DEYAR network.

c) In case of illegal water abstraction.

d) If there are any outstanding debts of the property that have not been settled.

(e) Where there is a risk of contamination of the water supply by pollutants.

f) In case of water marketing.

g) In the case of water supply to a building, which has been definitively deemed by a decision of the competent legal committee as arbitrary and demolishable, if requested by the competent Planning Department.

h) In the cases specified for non-compliance with the provisions of the current Operating Regulations of the sewage network of DEYAR.

i) In any other case provided for by the provisions of this Regulation and the contract between DEYAP and the recipient.

Emergency water supply interruption. DEYAR may, upon notice from a water user or a third party, temporarily disconnect the water supply to a property where water loss has occurred, by isolating the shut-off hydrant.

1. In the event of a change of ownership, the former owner of the watered property must request the transfer or termination of the “Consumer Contract” or the Water Supply Contract concluded with DEYAR. The termination of the Contract is not possible before the full payment of any debts owed to DEYAR or the transfer of the debts to another active Consumer Contract of the same, in accordance with the arrangements and decisions of the Board of Directors of DEYAR.

2. In the event of a change of owner, the new owner of the watered property is obliged to request the conclusion of the former “Consumer Contract” by submitting all the required documents specified by DEYAR and pay the Connection Fee as defined in Article 17. If the property continues to be watered with the existing metering device then the Connection Fee only includes the Metering Device Guarantee.

3. If the owner rents or assigns the use of his property to another person, a “Consumer Contract” can be concluded between the tenant of the property and DEYAR. This procedure “deactivates” the “Consumer Contract” with DEYAR until the end of the lease. The tenant must submit all required documentation as specified by DEYAR and payment of the Metering Device Usage Guarantee as defined in Article 17. As soon as the tenant leaves the property, the tenant is obliged to request the termination of the “Consumer Contract” that he has concluded with DEYAR. The termination of the Contract is not possible before the full payment of any debts owed to DEYAR or the transfer of the debts to another active Consumer Contract of the same, in accordance with the arrangements and decisions of the Board of Directors of DEYAR. Once the Tenant’s Consumer Contract is terminated, the Landlord’s terminated Consumer Contract is activated.

4. The owner of the property is liable to DEYAR and full debtor of any kind of debts to the Company, by the water user who leases his property in any way or relationship if no “Consumer Contract” has been concluded between DEYAR and the lessee of his property. Therefore, they must take the necessary measures to ensure that no debts to DEYAR are abandoned when the property is returned to them after the lease. DEYAR has the right to collect the above debts from the property owner.

5. The owner and the water customer using the property shall allow DEYAR employees to enter the property for inspection or data collection. In case of their refusal, DEYAR is entitled to cut off the water supply to the property.

1. The reception of the readings of the water meters (counting) is carried out by the competent employees of the Company or by legally authorized meters, at regular intervals (consumption periods), the duration of which is determined by the Board, or exceptionally when necessary. Also, water meter readings may be obtained upon written or oral request of the water consumer. In the event that this request is related to a dispute of the reading recorded in the bill, the new reading (recalculation) is obtained after the water consumer has paid in advance the relevant charge set by decision of the Board of Directors of DEYAR. In the event that a metering error is proven to the detriment of the water consumer, the corresponding correction is made to the last water consumption bill and the advance recalculation charge is refunded.

2. The readings on the water meter are proof of the consumption that has taken place.

3. The water consumer has the right to request an inspection of the proper functioning of his water meter. The test shall be carried out in an external certified laboratory, after the water consumer has previously paid in advance the costs of the test required by the laboratory. In the event that the water meter readings are found to deviate by more than 5 % from the water meter to the detriment of the water consumer, a corresponding reduction shall be applied to the last water consumption bill and the water meter shall be replaced. At the same time, the prepaid inspection costs shall be reimbursed. The water meter shall also be replaced if the discrepancy found above is to the detriment of DEYAR.

4. DEYAR has no liability if the consumption or part of it is due to an apparent leakage from damage or other cause, in the internal plumbing of the water-supplied property and the water consumer is obliged to pay the value of the water recorded by the water meter. DEWAP personnel upon discovering a leak in an indoor plumbing fixture may immediately shut off the water supply to the property without notice to the water customer if the water customer is absent at the time the incident is discovered and the water supply is shut off. The responsible DEYAP employee shall leave a notice at the address of the water recipient informing him of this event.

5. In case of an obvious leak in the internal installation of the water supply property and if it is detected by a competent technical employee of DEYAR, the consumption charge is made by a relevant decision of the Board of DEYAR. The water consumer is obliged to repair it immediately, leaving the point of the leak uncovered for five days, so that the damage can be confirmed if it is deemed necessary by the Company. Any consumption of water after the discovery of the apparent leak and the drawing up of the relevant report shall be borne entirely by the water recipient.

6. If it is found that the water meter has stopped working or is malfunctioning (stagnant water meter), the water meter is charged according to the provisions of a relevant decision of the Board of DEYAR.

7. DEYAR has no responsibility for any damage caused by leaks in the area of the collector and metering devices, and the value of the water is charged as recorded without the possibility of classifying the leakage as absent.

8. The cost of replacing a defective metering device is not charged to the water consumer, but is the obligation of DEYAR. However, if the water consumer requests its replacement, without a defect or fault, but due to distrust, then the cost is charged to the water consumer and is equal to the amount determined for the cost of the metering device, in Article 17.

9. Water meter replacement is also possible in the following cases:

a) After a period of time, determined by decision of the Board of DEYAR, from the initial installation of the water meter.

b) In case of damage or intervention by third parties, which affects its proper and safe operation.

c) In case of loss of the water meter.

d) In case DEYAP deems necessary to check the reliable operation of the water meter.

f) In case of removal of a water meter, due to overdue debts.

  1. (as amended by Decision No 160/2024 of the Board of Directors of DEYAR )
    The connection of a junction, in which the metering device has not yet been installed or for any reason has been removed through any other device with the internal plumbing of a property on the initiative of the water consumer and without following the legal procedure, constitutes evidence of water theft and is punishable by the imposition of a water theft fine, as provided for in the applicable Tariff Policy of DEYAR. In addition to the above, DEYAR is entitled to pursue legal remedies against those responsible, as well as to assign the fines imposed to the competent D.O.Y.
  2. (as amended by Decision No 160/2024 of the Board of Directors of DEYAR)
    The unauthorized connection and drawing of water from fire hydrants and watering hydrants of municipal or public gardens for a use other than that for which they have been installed also constitutes theft and is punishable in accordance with the provisions of paragraph 1 above.
  3. In case of deliberate interference with the metering device in order to reduce the recorded water quantity, DEYAR will cut off the water supply to the property without further notice and without liability for any damage that may be caused by it. For the reduced consumption, DEYAR shall charge the water recipient the amount of water consumed in the corresponding quarter of the previous year, increased by 50%, and reserves the right to take legal action against him.
  4. It is prohibited to supply water to any property other than the property supplied with water, unless this has been exceptionally permitted for special reasons by DEYAR.
  5. Any intervention of the water consumer in the DEYAR facilities (metering devices, branches, collectors, manholes, pipes, etc.) is prohibited. Interference shall be punishable and the cost of repairing any damage shall be borne by the water consumer, who shall be charged for the repair of the damage in accordance with paragraph 6 of this Article.
  6. Those who cause damage in any way to the facilities and networks of DEYAR are obliged to compensate the Company for its restoration and for the loss of revenue caused by it. The repair of the damage shall be carried out exclusively by DEYAR. After the repair is completed, an assessment and an account of the repair and loss of revenue shall be drawn up by the service, which shall be sent to the party responsible for the damage for payment. If the liable party refuses to pay the above bill, a Damage Report is prepared by the department, approved by decision of the Director General and duly served on the liable party, in accordance with Article 28 of the Law. 1069/80. After the expiration of a period of fifteen (15) days from the service, or the rejection of the statutory objection by court decision, the relevant claim of DEYAR may be charged to the water consumption bill of the obligor. Non-payment of the bill shall result in the interruption of the water supply to the properties owned by the obligor.

 (as amended by Decision No 160/2024 of the Board of Directors of DEYAR)
To water customers who repeat any of the prohibitions mentioned in this Regulation, whether it concerns theft of water, illegal branching or interference with the metering device in order to reduce the quantity of water recorded, the fines imposed, as provided for in the applicable Tariff Policy or surcharges are doubled.

1. The proximity of water supply installations of any kind with septic tank systems, whether absorbent or watertight, to the Sewage network or fuel transport lines is prohibited. DEYAR reserves the right to request certifications from the appropriate Health Department and owners regarding the technical characteristics of existing septic tanks. Water customers must allow and facilitate DEYAR staff to confirm these characteristics on site in order to proceed with the water supply to properties that are not draining into DEYAR’s network.

2. It is prohibited to run Sewage pipes over water supply installations without taking precautions to protect the latter. In this case, DEYAR sets a reasonable deadline for the removal of the pipelines, after which the water supply will be disconnected. The reconnection to the water supply network takes place after the restoration of the Sewage system and at the expense of the water recipient.

3. It is prohibited to supply water to a property or to install a second or more supply, if the property is not connected to the existing Sewage system that runs in front of it, in accordance with the provisions of the DEYAR Sewage regulation and the relevant health regulations.

4. In the event of a failure of the internal hydraulic Sewage system, which is not repaired within two days of its occurrence, the water supply to the property is disconnected without additional procedures. The disconnection of water supply may be temporary or permanent depending on the compliance or non-compliance of the recipient. In cases of permanent disconnection, the water user is required to apply for its restoration and pay the relevant fees and charges to DEYAR.

5. DEYAR is responsible for the quality and generally the hygienic supply of water in the network under its responsibility and up to the point of connection on the water user’s side.

6. DEYAR may refuse or disconnect the water supply to a natural or legal person when there are reasonable indications of a risk of pollution or contamination of drinking water.

7. The use of any kind of pipes by the water users to transport drinking water from the tap to various storage areas and vice versa (tanks, tanks, cisterns, etc.) is prohibited in order to avoid any suction of water in case of a water supply interruption. For the same reason, the transfer of water through any pipes directly from public taps or supplies or fire hydrants or watering hydrants for public gardens is prohibited.

1. Any matter not mentioned in this Regulation shall be regulated by a decision of the Board of Directors of DEYAR, in accordance with the provisions of Article 23 par. 3 of the Law. 1069/80. Property owners and water users must comply with these decisions. Failure to comply shall result in the interruption of the water supply to their properties and the imposition of fines and other measures in accordance with the relevant provisions of this Regulation.

2. This Regulation shall enter into force upon the approval of the decision of the Board of Directors of DEYAR by the Municipal Council of Rhodes, in accordance with Article 23 par. 3 of Law 1069/80, as amended and in force today.