DEYAR is modernizing its services with the new citizen request and communication management system, Novoville.
With the new integrated citizen request management system, Novoville, you can communicate directly with DEYAR at any time. The system enables quick and easy reporting of issues related to DEYAR, such as network damage, leaks, blocked drains, etc., aiming for the fastest possible resolution by our services. At the same time, you can receive automatic updates on the progress of the issue you reported, all the way to its final resolution.
In this way, the DEYAR becomes more accessible and efficient, with a focus on the best and fastest service for the citizens.
How can I report a problem that I encounter in my daily life?
Reporting issues is possible either through the free Novoville app for smartphones (mobile app for iPhone & Android) or through the Novoville WebApp on our website, which you can find a little further down.
Reporting an issue is completed in 5 simple steps:
- Select Location
- Choose Request Category
- Add a Short Description (optional)
- Upload a Photo
- Submit the Request to DEYAR
Your request is then received by the appropriate DEYAR department, and you will receive updates on its progress until it is fully resolved.
Additionally, through the app, you can: Receive updates on DEYAR news and announcements, Access quick answers about procedures and required documents, View live maps showing points of interest, such as Citizen Service Centers (KEP) and pharmacies, Share your opinion on important issues through short surveys.
Download the app for free to submit your request today!
Submitting a Request via the Novoville WebApp
After logging in (or creating an account), click on “New Request” and follow these 5 simple steps. Your request will be immediately registered by DEYAR, which will forward it to the appropriate departments for resolution. You will also receive updates on its progress until it is fully resolved.
